Booking Terms and Conditions

1. Price includes reasonable use of utilities but NOT pool heating, hot tub/spa heating, flights, car hire, holiday insurance etc. Prices are subject to currency fluctuations and government action.
2. You are required to pay us a Non-Refundable Deposit of ?200/ $400 or 20% whichever is the greater per booking, with the outstanding balance due 8 weeks before the arrival date. If you book our home less than 8 weeks before arrival date the full balance will be due immediately.
3. Cancellation must be in writing by the party leader. In the event of cancellation, the following charges apply: 8 weeks or more prior to rental period - loss of deposit only, less than 8 weeks - 100% Rental Charge. For most reasons beyond your control cancellations will be covered by your Travel Insurance.
4. A refundable security deposit of ?200/$400 must be paid along with your final balance by you, regardless of the length of your stay. This is to guard against any possible damage/loss/requirement for excessive cleaning to the property incurred during your rental period.
5. Pool light timer (inside right of lanai door)/spa timer (on wall beside pool) controls are available for guests' use.  ONCE THE CONTROLS HAVE BEEN SET (BY TURNING CLOCKWISE) PLEASE DO NOT ATTEMPT TO RESET BY TURNING BACK TO ZERO (ANTI CLOCKWISE).  THIS MAY BREAK THE CONTROLS/VALVES AND CAN EMPTY THE POOL.  THIS WILL RESULT IN LOSS OF SECURITY DEPOSIT.
6. The villa is protected by an alarm system.  Guests should set the alarm when absent from the villa.
7. Animals/pets are strictly not permitted (unless approved by villa owner). If a pet has been in a home, there will be an automatic charge at the owners' discretion, to cover the cost of professionally cleaning all carpets and upholstery and to call in a pest control agency.
8. Large same-sex groups are not permitted unless agreed in advance with the villa owner.
9. In the unlikely event that due to circumstances beyond our control we need to make changes or cancel your booking, we will inform you as soon as possible. We reserve the right to cancel any bookings at any time, and will only be held liable to refund monies already paid by you the client.
10. In case of "force majeure'' your booking may need to be terminated prior to the scheduled conclusion of your booking. This is unlikey to occur, although if the situation arises we will not be able to offer refunds. Your Travel Insurance may cover you for these events.
11. The owners/agents cannot accept any responsibility for any loss or damage to your property, or for death, any injury sustained by any member of the party, howsoever caused.
12. Do not allow unsupervised children to use the pool, spa, garage or any such areas. Items such as clothes, toys etc. must not be left in the spa.
13. The pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons.
14. If you have requested pool heating, the temperature is subject to prevailing weather conditions, etc. The pool covers must be used to retain the heat when the pool is not in use and this is the responsibility of the guest in residence at the time.
15. Failure to use the spa or pool covers may result in additional charges.
16. All doors and windows must be closed and any security alarm at the property must be set whenever you are not in the property. Guests are responsible for closing all doors and windows and for setting the security alarm.
17. The owners or agents will not be liable for loss or delay occasioned by strikes, riots, political unrest, hostilities, war, terrorist activity, industrial disputes, fire, flood, technical/weather, problems with transport, aircraft grounding, closure of airports.
18. We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date.
19. YOU ARE AGAIN REMINDED OF THE ADVISABILITY OF TAKING OUT ADEQUATE TRAVEL INSURANCE FOR ALL MEMBERS OF YOUR PARTY.
20. Check - in time after 4:00pm on arrival date.
21. Check - out time before 10:00am on departure date. Failure to vacate the property by this time will result in additional charges.
22. Guests will not be allowed to add extra people to the villa booking than as agreed at the time of booking, without prior arrangement with the owners. An extra $20 (£10) per extra person per night is chargeable at our discretion.
23. Extra cleaning above the norm will incur extra charges. Any persons using the BBQ must properly clean the equipment after use, as there will be an extra charge of $50 for failure to do so.  Please also note that Florida law states that the BBQ must be used OUTSIDE the pool enclosure.  If the police find people using the BBQ inside the enclosure they will issue an on-the-spot fine.
24. If you intend to use our BBQ and you find that the gas is running empty it is your responsibility to have the cylinder changed. Gas canisters are readily available at WalMart or gas stations.
25. Guests using our home are responsible for all damage and missing inventory items or loss occurring during their stay and the cost of repair/replacement - please note that guest liability in this respect is not limited to the security deposit amount.
26. It is important that guests thoroughly check our home on arrival and report any problems or deficiencies to the management company within 24 hours of arrival.
27. Trash pick up days are Monday and Thursday.  Please place trash outside in the appropriate container by 7am on these mornings, or on the previous evenings.
28. Please note that, as Florida is a tropical State, insects such as ants and the like are occasionally inevitable, and are not cause for complaint. The villa is treated periodically as part of a pest and termite control programme, and is professionally cleaned.
29. Villa owners do not accept liability for any injury, damage or loss sustained by any member of your party or by any persons entering the home during your rental period.
30. Smoking is not allowed. If you smoke you are advised to do so outside.
31. The Management Company/agents reserves the right to remove occupiers from the premises (without refund) for breaching of the booking conditions.
32. Website accuracy: Please note, the information and prices shown on TuscanVillaOrlando website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur.
33. Your payment of deposit signifies your acceptance of these Terms and Conditions